Washroominc.com is dedicated to providing outstanding customer service. Please review the return and shipping policies below. Our goal is to provide you with an easy and satisfactory shopping experience so you will continue to use us for all of your partition and accessory needs. In order to provide you with the lowest price possible, we drop ship most products directly from the manufacturer. This not only keeps cost low, but speeds up the time for you to receive your material. Therefore, we have to adhere to our vendors’ return policies and procedures.
**Please note that most orders take 1-3 business days to ship for processing. However, some manufacturers have longer lead times. We recommend calling to check lead times before placing your order. Upgrading your shipping only has to do with transit time and DOES NOT upgrade your processing time. All items must ship within the United States and are not to be exported.
Important! Damaged or Missing Items
Please inspect your order immediately and carefully check for damaged and/or missing items. If you order from different manufacturers, your orders may arrive in multiple shipments. If you have damaged items DO NOT ACCEPT the shipment; please refuse the shipment from the carrier and contact customer service at (833) 759-0176 immediately and we will arrange for a replacement to be sent out. If you accept a shipment that has concealed damage, you must call us within 24 hours of receipt of the material. All damaged material must be held for inspection for the carrier for 2 weeks. The customer is responsible for all freight claims resulting from damage in transit if they accept material from the carrier without noting the damage on the freight bill.
To quickly process your return, please email customer service at firstname.lastname@example.org. Please have your order # available, list of items you are wishing to return, and the reason you are returning the product. Please note, we do not do exchanges. Our customer service representative will provide you with a return authorization # (RGA) as well as return instructions. The return authorization # must be labeled clearly on the return address label. Returns will be rejected unless they have a pre-approved RGA #.
Please note, all returns must be in their original and unopened packaging and are subject to a 25-35% restocking fee, depending on the manufacturer. Returns must be over $150.00 before tax and within the last 6 months to qualify for a return. Any freight incurred to ship back is the customers responsibility. Please note, there is a No Returns Policy on Parts, Custom Orders, and Toilet Partitions. Special discounted orders may incur a higher re-stock fee.
Please take your time when ordering and selecting products. We have created a user friendly site and provided technical data to help make your product selection easier. We also have friendly and knowledgeable staff that are here to help answer any questions you may have.
Returns/Cancellations/Customer Order Error
Returns are subject to a restocking fee of 25-35%. Original shipping cost will not be refunded. Custom Orders, Parts, and Toilet Partitions are non-returnable. Customer is responsible for all return shipping fees. Once the material is returned and inspected, a credit will be issued to the original invoice less the original shipping cost, and any associated fees.